Консультант поддержки в Яндекс Путешествия

Описание

DMITRIY GAVRILOV

Nationality: Russi an
Marital Status: Single
Date of birth: 14.06.1985
Mobil no: + 79225 201423
e-mail: gav -dmitriy@yandex.ru





Seeking a career -oriented job that will give me an optimum exposure where
I shall be able to develop my prof essional and communication skills. In response ,
that I sha ll take my job with great sense of responsibility and expect to make a
po siti ve contribution.





20 02 -200 7- University Russian State Social University
(Faculty of hotel -restaurant and tourist bu siness_






MTS TRAVEL AGENCY , RUSSIA Sep 2024 -till now
SALES MANAGER



Du kh na Restaurant / Saudi Arabi , Riyadh Oct 2021 -June 2023
Supervisor


- Resolving customer complaints in a professi onal manner
- Maintain quality contr ol for all food served
- Manage and oversee all storage suppliers for the restaurants
- Supervising a team of forty -nine people




EDUCATION
WORK EXPERIENCE

Le Relais de L ’Entrecote restaurant /Qatar June 2019 -May 2021
Restaurant Supervisor


- Greeting and welcome guests promptly in a warm and friendly manner
- Serve all food and beverage as per hotel standards and w ithin the required
time
- Provided quality training as per the required service standards
- Monitoring the restaurants cash flow and settling outstanding bills



Fine dining resta urant “Mahonia ”/ Bahrain,
Manama Oct 2017 -May 201 9
Seni or Waiter

- Greeted customers and determined their needs and wants
- Preparing itemized checks and take payments from customers
- Answered questio ns about menu selections and made recommendat ion
when requested
- Presenting menus to customs about and explaining menu items to customs



Italian resta urant “La Dolce Vita ”/ UAE,
Dubai Oct 2010 -Ma rch 2016
Supervisor

- Greetings and meeting custo mers
- Evaluated performance of all waiters and prepared reports for managements
- Supervi se employee activities to confirm to established stan dards and
policies
- Provided quality training as per the required service standards



Italian resta urant “Broccoli ”/ UAE, Dubai Jan 2009 -Sep 2010
Wa iter

- Escort customs tov their tables and ensures they are settled comfortably
Offer coffee and other drinks
Present the menu to custom ers, answer queres about it and makes
suggestion if necessary
Take orders from customs for food and beverages

• Excellent customer service experience
• Resistance to stress
• Team Player
• Problem solving
• Excellent communication skills
• Have a positive , confident and determined approach
• Energetic






• English (fluent )
• Russian ( native language)





















WORK EXPERIENCE
WORK EXPERIENCE